I’ve received a faulty/damaged item

We’re sorry to hear that your item arrived faulty or damaged. Our goal is to resolve this quickly and make it right.

What to Do

1. Contact Us Immediately

   • Reach out via email or WhatsApp (accessible on the website or Contact Us page).

   • Include your order number and a brief description of the issue.

2. Provide Evidence

   • Send clear photos or videos showing the damage or fault. This helps us process your request faster.

Return & Replacement

• For faulty or damaged items, we will arrange collection from your address at no cost to you.

• Once the item is received and inspected, we will either:

  • Issue a refund to your bank account, or

  • Replace the item depending on stock availability.

Timeframe

• Processing typically takes 3–5 working days from when the returned item is received.

• Refunds will appear in your bank account within 1–2 working days after processing.

We aim to resolve faulty or damaged items quickly and hassle-free, keeping you informed every step of the way.