Shipping Policy / Delivery Information

Overview

At Bathroom City, we aim to make your shopping experience smooth from start to finish. This Shipping Policy explains how and when your orders are processed, the shipping options available, and what you can expect when your order is dispatched.

Processing & Dispatch

• Orders are typically processed within 1–2 business days once payment has been confirmed.

• During high-demand periods or for large orders, processing may take an additional day or two.

• You will receive a confirmation email once your order has been processed and is ready for dispatch.

Delivery Timeframes

Delivery times vary depending on your location and the product type:

• Gauteng areas: 1–2 business days

• Outside areas: 3–5 business days

Please note: Lead times for special-order items or pre-orders will communicated

Shipping Costs

Shipping rates are calculated automatically at checkout

Bathroom City aims to offer competitive shipping rates.

Delivery Partners

We work with reputable national courier services to ensure your items arrive safely and on time. Once your order has shipped, you’ll receive

Receiving Your Delivery

Please ensure someone is available to receive your order at the delivery address during business hours.

Damaged or Missing Items

If your order arrives damaged or incomplete:

1. Contact us immediately at info@bathroomcity.co.za with photos and order details.

2. We will review and resolve the issue promptly.