At Bathroom City, we aim to make refunds simple, fast, and secure.
Refund Method
All refunds are processed directly to your bank account via EFT.
Refunds are issued to the same account used for your original payment whenever possible.
Refund Timeframe
Once your returned item has been received and inspected, refunds are typically processed within 3–5 working days.
Depending on your bank, the funds should appear in your account within 1–2 working days after processing.
Important Notes
Refunds are only issued after the returned item has been checked and approved.
For faulty or damaged items, we prioritize fast processing to ensure you receive your money or replacement promptly.
We’re committed to keeping the process transparent, quick, and hassle-free for all our customers.
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