At Bathroom City, we aim to make refunds simple, fast, and secure.
Refund Method
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All refunds are processed directly to your bank account via EFT.
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Refunds are issued to the same account used for your original payment whenever possible.
Refund Timeframe
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Once your returned item has been received and inspected, refunds are typically processed within 3–5 working days.
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Depending on your bank, the funds should appear in your account within 1–2 working days after processing.
Important Notes
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Refunds are only issued after the returned item has been checked and approved.
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For faulty or damaged items, we prioritize fast processing to ensure you receive your money or replacement promptly.
We’re committed to keeping the process transparent, quick, and hassle-free for all our customers.
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