We always aim to make your shopping experience smooth, but if you need a refund or have a payment dispute, here’s what you need to know:
Refunds
-
Payment by EFT: Refunds will be made via EFT into your nominated South African bank account.
-
Refunds typically take 1–2 working days to reflect, depending on your bank.
Disputes
-
If you believe you were incorrectly charged, please note the below contact channels
-
Email – Contact us at the provided support email address info@bathroomcity.co.za
-
WhatsApp Chat – Accessible directly from the website or the Contact Us page or send a detailed message to 071 408 6952
-
Help Centre – Search or submit your issue through our online Help Centre.
-
Support Form – Use the quick contact form available on the Contact Us page.
-
For card payments, your bank may also allow you to log a formal dispute — however, reaching out to us directly is often the fastest solution.
Important Notes
-
Refunds can only be made once returned items are received and inspected (where applicable).
-
Certain items may be non-returnable — see our Returns Policy for details.
We are committed to resolving payment issues quickly and fairly, so you can shop with confidence.
No products in the cart.