We understand that sometimes you may need to cancel an order. Here’s how it works at Bathroom City:
How to Cancel
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Contact us immediately via email or WhatsApp (accessible on the website or Contact Us page).
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Provide your order number and the reason for cancellation.
Important Notes
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Orders can only be cancelled before they have been processed and dispatched.
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Once an order has been shipped, it cannot be cancelled, and you will need to follow the Returns & Refunds process instead.
Refunds
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If your cancellation is approved, any payment made will be refunded directly to your bank account.
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Refunds are typically processed within 1–2 working days.
We aim to handle cancellations quickly and transparently, keeping you informed throughout the process.
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