Refund and Returns Policy

Overview

At Bathroom City, we want you to be completely satisfied with your purchase. If something isn’t right, our returns and refunds process is designed to be simple, transparent, and fair.

Eligibility for Returns

You may return most items within 7–14 days of delivery, provided that:

• The item is unused and in its original packaging.

• The product has not been installed or altered in any way.

• You can provide a proof of purchase (order number or receipt).

Non-returnable items include:

• Used or installed sanitaryware or fittings

• Items missing parts or packaging

• Products marked as non-returnable

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us via email or WhatsApp within 48 hours of delivery.
We’ll arrange for inspection and, if applicable, provide a replacement, exchange, or refund.

Return Process

1️⃣ Contact us via email or WhatsApp to initiate a return.
2️⃣ Our team will confirm whether the return qualifies and guide you on the next steps.
3️⃣ For incorrect or damaged items, we’ll arrange a collection at no cost.
4️⃣ For other returns, customers may be required to drop off the item at a supplier or arrange a paid collection, depending on the situation.

Refunds

• Refunds are processed via bank transfer only.

• Once we’ve received and inspected the returned item, your refund will be issued within 3–5 working days.

• Refund time may vary depending on your bank.

Exchanges

Exchanges are possible if the desired replacement item is in stock.
If it’s not available, a refund will be offered instead.